Return Policy

Thank you for shopping at The Woobelss Store! We strive to provide high-quality crochet supplies and exceptional customer service. If you are not completely satisfied with your purchase, we are happy to help you with returns or exchanges based on the following policy.

1. Return Window

We accept returns on most items within 30 days from the date of purchase. After this period, unfortunately, we cannot offer you a refund or exchange.

2. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, undamaged, and in the same condition as when you received it.
• The item must be in its original packaging with all accessories, tags, and instructions included.
• Proof of purchase (receipt or order confirmation) must be provided.

3. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Items marked as “Final Sale”
• Products that have been opened or used, including yarns and crochet hooks (unless defective)

4. How to Process a Return

To initiate a return:

1. Contact us at [email protected] or call +1 (401) 303-4945 within 30 days of receiving your order.
2. Provide your order number, the item(s) you wish to return, and the reason for the return.
3. Once your return is approved, we will provide you with a return shipping address and instructions.
4. Return the item(s) to the provided address. You will be responsible for return shipping fees unless the item is defective or incorrect.

5. Refunds and Exchanges

• Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 7-10 business days.
• Exchanges: If you would prefer to exchange an item for a different size, color, or product, please contact us to discuss the exchange process. Additional shipping fees may apply.

6. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected]. We will offer a full refund or replacement at no additional cost to you. Please provide a photo of the damaged item, along with your order details.

7. Shipping Fees

Shipping fees are non-refundable unless the item is defective or an error was made on our part. You will be responsible for paying the return shipping costs unless your item is eligible for a refund due to defects or mistakes in processing.

8. Cancellations

You may request to cancel your order before it has been shipped. If the order has already been shipped, you may follow our return process upon receipt.

Contact Us:

For any questions or assistance with a return, please reach out to us:

Email: [email protected]
Phone: +1 (401) 303-4945
Address: 36 Foster Center Rd, Foster, RI 02825

Thank you for choosing The Woobelss Store! We appreciate your business and are here to ensure you have a smooth and enjoyable shopping experience.