Frequently Asked Questions (FAQ)

1. What products do you sell?

We specialize in all things crochet! Our products include a wide variety of crochet hooks, yarns, patterns, kits, accessories, and tools. Whether you’re a beginner or an experienced crocheter, we have everything you need to bring your creative projects to life.

2. How can I place an order?

You can easily place an order through our website, thewoobelss.store. Simply browse our collection, add items to your cart, and follow the checkout process. If you need any assistance, feel free to contact us at [email protected].

3. Do you offer international shipping?

Currently, we only offer shipping within the United States. However, we’re working on expanding our shipping options, so check back for future updates.

4. How long will it take for my order to arrive?

Orders are typically processed and shipped within 1-3 business days. Delivery times vary depending on your location, but most orders arrive within 5-7 business days. You will receive a tracking number once your order has been shipped.

5. Can I cancel or modify my order?

We aim to process orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately at [email protected]. We will do our best to accommodate your request, but once the order is shipped, it can no longer be changed.

6. What is your return policy?

We accept returns on most products within 30 days of purchase, as long as the items are unused and in their original packaging. Please contact us at [email protected] to initiate a return or exchange. Shipping fees are non-refundable.

7. Do you offer gift cards?

Yes, we offer digital gift cards that you can purchase directly from our website. They make the perfect gift for any crochet enthusiast!

8. How can I contact customer support?

You can reach us by email at [email protected] or by phone at +1 (401) 303-4945. Our customer support team is available Monday to Friday from 9:00 AM to 6:00 PM (EST).

9. Do you have any crochet tutorials or resources?

Yes! We offer a range of helpful crochet tutorials, tips, and patterns on our website to guide you through your projects. Make sure to check our blog or subscribe to our newsletter for updates.

10. Can I purchase items in bulk?

Yes, we offer bulk purchasing for certain items. If you’re interested in bulk orders, please contact us directly at [email protected] to discuss pricing and availability.

If you have any other questions, feel free to reach out to us! We’re here to help. Thank you for choosing The Woobelss Store!